Privacy Policy
Last updated: August 2026
At iQ Mortgage Solutions Ltd, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website, contact us or use our mortgage and protection services.
Who We Are
iQ Mortgage Solutions Ltd is registered in England and Wales under company number 12909351, with its registered office at 101 Derby Road, Burton-on-Trent, Staffordshire DE14 1RN.
iQ Mortgage Solutions Ltd is an Appointed Representative of Stonebridge Mortgage Solutions Ltd, which is authorised and regulated by the Financial Conduct Authority. iQ Mortgage Solutions Ltd is entered on the Financial Services Register under firm reference number 937335.
For questions regarding this Privacy Policy or how we handle your personal information, please contact us at:
Email: madeekha@iq-ms.co.uk
Telephone: 01283 384425
Information We May Collect
Depending on how you interact with us and the services you require, we may collect personal information including:
Your name, address and contact details
Date of birth and identification information
Employment and income information
Details about your financial circumstances, expenditure and existing commitments
Information relating to your mortgage, property or proposed property purchase
Information required when arranging insurance or protection products
Details you provide through website forms, telephone calls, emails or other communications
Technical information relating to your use of our website, such as your IP address, browser and device information
Any other information reasonably required to provide mortgage, financial or protection-related services
Where necessary, we may also process information that is considered particularly sensitive under data protection law, where you have provided it and where there is an appropriate lawful basis for doing so.
How We Use Your Information
We may use your personal information to:
- Respond to enquiries and requests for information
- Provide mortgage and protection advice and services
- Assess your circumstances and identify suitable products and services
- Process mortgage, insurance or protection applications
- Communicate with lenders, insurers and other relevant providers
- Maintain records of the services and advice provided to you
- Meet our legal, regulatory and compliance obligations
- Prevent and detect fraud or financial crime
- Improve our website and customer service
- Contact you regarding services where we have a lawful basis to do so
We will only use your personal information where we have a lawful reason to do so.
How We Obtain Your Information
Most of the personal information we process is provided directly by you when you contact us, complete an enquiry form, speak with one of our advisers or use our services.
We may also receive information from third parties involved in your mortgage or protection application, such as lenders, insurers, credit reference agencies, product providers and other professional organisations where appropriate.
Sharing Your Personal Information
To provide our services, we may need to share relevant personal information with trusted third parties, which may include:
- Mortgage lenders
- Insurance and protection providers
- Stonebridge Mortgage Solutions Ltd
- Credit reference and fraud prevention agencies
- Solicitors, conveyancers, surveyors and other professional advisers where appropriate
- Technology and service providers that support our business
- Regulatory bodies, law enforcement agencies or other authorities where required by law
We will only share information where there is a legitimate reason to do so and will not sell your personal information to third parties.
Cookies
Our website may use cookies and similar technologies to improve your browsing experience, understand how the website is being used and support website functionality.
Further information about the cookies used on this website should be provided within our Cookie Policy and cookie consent settings.
Third-Party Websites
Our website may contain links to websites operated by third parties. We are not responsible for the privacy practices or content of external websites, and we recommend reviewing their privacy policies before providing personal information.
Marketing Communications
Where permitted by law, we may contact you about relevant products or services that we believe may be of interest to you.
Where consent is required, we will obtain it before sending marketing communications. You can ask us to stop sending marketing communications at any time by contacting us.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, business practices, regulatory requirements or data protection legislation.
Any updated version will be published on this website with the date of the latest revision.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
iQ Mortgage Solutions Ltd
101 Derby Road
Burton-on-Trent
Staffordshire
DE14 1RN
Email: madeekha@iq-ms.co.uk
Telephone: 01283 384425
You also have the right to raise a concern with the Information Commissioner’s Office (ICO) if you are unhappy with how your personal information has been handled.
